bad service!

So I was writing (or more likely, complaining) about how bad the service that I’ve received when I went dining at IOI Mall.

I was writing about how long Ming and I haven’t been to the cinema since we got together two years ago…

Yeah.. so we finally went for a movie after such a long LONG time. Normally we’ll go with a bunch of friends for those movie that’s worth watching in the cinema… for those movies that’s not-so-cinema-worth, we’ll wait for “clear edition” dvds to be out… *heheh* but most of the time, we’ll choose the latter… once every two months or so.

So two weeks back, we decided to watch Ah Long Pte Ltd. Since that it’s already 8pm when we decided to watch it, we can’t book it in advance already… so Ming suggested that we go to shopping mall with less people… we decided on IOI Mall since it’s very near our place and might not be crowded. When we reached there… so wrong… there’s so many people there, queuing for tickets! There’s only front row left for the movie we wanted to watch. Ended up with 10,000 B.C tix.

Movie starts at 10.30p.m and we have like.. one and a half hour to eat dinner. Since it’s IOI Mall, we don’t have much choice. We decided to hop in to Wong Kok Char Chang Teng. We took a seat outside at the smoking area. The table was not cleaned yet when we took the seat, so we waved at one of the waitresses when she walked pass us for the menu and gesture her to clean the table as well. She gestured us to wait. So we waited. She went in and came out with a receipt tray, walking pass the condiment bar, where they put their menu, passing our table and attended a couple not far from our table. I was telling Ming how un-multi-tasked she was. Since she walked pass the menu, why can’t she bring it to us first? It’s on-the-way what..

So never mind… she walked in back with the money, and came out with the change (ONLY), walking pass the menu (AGAIN), without having the effort to at least let us see the menu, and gave the change to the other customer. And she walked pass our table, without taking away the dirty plates and went in for don’t-know-what. Such a lazy staff!

Then another waitress was walking towards us and I gestured again for the menu. She came over and put the plates on a tray and then rest them on the condiment bar and FINALLY we had our menu. My prediction of the laziness that runs in the restaurant was right when the waitress who put the tray on the condiment bar asked another waiter to clean it up for her. Ugh! I can’t really accept people who don’t multi-task and order other people to do things when they can do it themselves… especially when you’re working in f&b line. I kept telling Ming that if it was me last time (when I was working at Starbucks), surely this procrastination won’t happen. Well, at least our team last time won’t make customers wait for so long! (and we do everything without caring who do more and who do less.)

Ok… back to the waitress.. after she ordered some other guy to clean up the mess, she walked away again… and when we decided what to order, the first waitress walked pass us again and I told her I wanted to order… AGAIN, she gestured me to hold on.

HOW CAN????

It’s not like I’m not ready to order. In case some of you don’t know, this restaurant have this piece of paper menu for you to fill in what you want and you just pass to the waiter and they confirm on the order for you according to the paper. No need to write down order some more so lazy!!! Apa lah.

Then the same waiter who cleaned the mess just now took our order at last.

Ugh!!! Such a bad service!

And my noodles only came after Ming finished eating his rice! Took line… I don’t know… maybe half an hour or 45 minutes to cook my noodles!


I’m definitely not going back there again.